Terms and Conditions

1. Introduction and Acceptance

These Terms and Conditions (referred to as these Terms or this Agreement) govern your access to and use of the RemKliQ platform, owned, operated, and maintained by UltiViz Labs (Pvt) Ltd, a company incorporated under the laws of the Democratic Socialist Republic of Sri Lanka (referred to as the Company, we, us, or our).

RemKliQ is a Software as a Service platform accessible via the Client portal at app.remkliq.com and the marketing website at remkliq.com. These Terms apply to all Clients, Users, and Staff Users accessing the platform, whether through self registration or through registration initiated by the Company.

By registering for an account, activating your account through the verification process, completing the Trial Period, or making a subscription payment through the platform, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, together with the Privacy Policy and Refund Policy published on the platform. If you do not agree to these Terms, you must not register for or use the platform.

These Terms are legally binding under the Electronic Transactions Act No. 19 of 2006 of Sri Lanka. Electronic acceptance constitutes a valid and enforceable agreement under Sri Lankan law.

2. Document Information and Version Control

The version of these Terms accepted by a Client at the time of account creation or password activation is recorded in the Company's system and may be referenced in the event of any dispute. Future amendments will carry updated version numbers and effective dates. This version supersedes all prior versions of these Terms.

3. Definitions

In these Terms, the following definitions apply:

• Company refers to UltiViz Labs (Pvt) Ltd (Registration No. PV00362722), the registered entity that owns and operates the RemKliQ platform.
• Platform refers to the RemKliQ software application accessible at app.remkliq.com and all associated services and features.
• Client refers to any business entity or individual who registers for and accesses the RemKliQ platform, whether through self registration via the website or through registration initiated by the Company.
• Customer refers to the end customers of a Client, being third parties whose contact details are entered by the Client into the platform for the purpose of receiving automated quotation and invoice reminders.
• User refers to the primary account holder of a Client account, including the business owner, director, or authorised representative who registered the account.
• Staff User refers to any individual added to a Client account by the Client, who is granted limited access to the platform as configured by the Company.
• Trial Period refers to the five day complimentary access period granted to a Client upon account activation at no charge.
• Subscription refers to a paid access plan activated by the Client through the platform.
• Content refers to all data, records, and information entered into the platform by the Client, User, or Staff User.
• Customer Data refers specifically to personal data relating to the Client's Customers that is entered into the platform by the Client for the purpose of delivering automated reminders.
• Unpaid Status refers to the status of a Client account where no active paid subscription is in place, whether due to expiry of the Trial Period without payment, expiry of a subscription without renewal, or cancellation of a subscription.
• Inactivity for the purposes of this Agreement, means the absence of an active paid subscription for a continuous period of six months. Login activity alone does not constitute activity for this purpose.
• Grace Period refers to a period of three calendar days immediately following the expiry of a paid subscription, during which the Client retains full access to all paid platform features depending on the selected plan. The Grace Period exists to allow time for subscription renewal without service interruption. If the Client does not renew before the Grace Period expires, the account will enter Unpaid Status.

4. Account Registration and Onboarding

Clients may register for a RemKliQ account through one of the following two methods.

Method 1: Self Registration via the Website

A prospective Client may visit remkliq.com and complete the registration form by providing the required details, including business name, contact person's full name, email address, phone number, and city. Upon submission, the system will automatically send a verification email to the provided address. The Client must click the verification link in that email to activate their account and create their password. Account activation is complete upon successful email verification and password creation.

Method 2: Admin Initiated Registration

A Company representative may register a Client directly from the administrative portal. The same required details are entered by the Company administrator, and a verification email is automatically sent to the Client's email address. The Client follows the same verification and password creation process as described above for self registration.

In both registration methods, the Client must read and confirm acceptance of these Terms, the Privacy Policy, and the Refund Policy before completing account activation. Self registering Clients confirm acceptance via the checkbox on the registration form. Admin initiated Clients confirm acceptance via the checkbox presented on the password creation page.

Staff User Accounts

A Client may create up to two Staff User accounts within the platform. Staff Users access the platform through app.remkliq.com by clicking the Staff Access option and using their registered phone number as their username and a password created by the Client. Staff Users have limited access to platform features as configured by the Company.

The Client is solely responsible for managing Staff User credentials and access. All activity conducted under Staff User accounts is the full responsibility of the Client. The Company bears no liability for actions taken by Staff Users under the Client's account.

The Client is solely responsible for maintaining the confidentiality of all login credentials, including those of their Staff Users. The Client must notify the Company immediately upon becoming aware of any unauthorised access to their account. The Company shall not be liable for any loss or damage resulting from the Client's failure to protect their credentials or those of their Staff Users.

5. Electronic Acceptance and Audit Trail

When a Client accepts these Terms, the Privacy Policy, and the Refund Policy, the following information is recorded in the Company's system as a legally valid electronic acceptance record:

• Full name of the accepting individual
• Company name
• Email address
• Phone number
• City
• Date and time of acceptance
• Version number of each accepted document
• User identifier
• Method of acceptance: self registration via the website or admin initiated onboarding

Under the Electronic Transactions Act No. 19 of 2006, this electronic record constitutes legally valid evidence of acceptance. The version of each document accepted at the time of account creation governs the rights and obligations of the parties for that account, subject to any subsequent updates accepted through the platform.

The individual accepting these Terms represents and warrants that they have the legal authority to act on behalf of the Client business entity and that their acceptance binds the Client to these Terms.

Where the Client is required to re-accept an amended version of these Terms, the Privacy Policy, or the Refund Policy through the in-platform acceptance mechanism described in Section 26, the same acceptance record fields listed above will be updated in the Company's system to reflect the new version number and acceptance date. The previous acceptance record will be replaced with the updated record.

6. Trial Period

Upon account activation, each new Client is granted a five day Trial Period at no cost. The Trial Period is subject to the following conditions:

• The Trial Period begins at the time of account activation and expires at the end of the fifth day.
• During the Trial Period, the Client has access to the platform's core features, with the exception of the automated reminder, which remains disabled until a paid subscription is activated.
• The Client may activate a paid subscription at any time during the Trial Period. Upon confirmed payment, full access to all platform features (except for the Insight Reporting feature in the LITE plan) will be activated within twenty four hours of payment verification.
• If the Client does not activate a subscription before the end of the Trial Period, the account will enter Unpaid Status from the sixth day. In this state, the Client will only be able to access subscription management and payment related functions within the platform until a valid subscription payment is made.
• The Trial Period is a one time offer per registered account. It is not renewable and cannot be transferred to another account or business entity.

7. Subscription Plans and Payment

Available Plans

RemKliQ offers three subscription plans: LITE, PLUS, and PRO. Each plan provides access to different features and capabilities as described on the platform's plan details page. The Company reserves the right to modify, add, or remove features within any plan at any time, consistent with the provisions of Section 24 of these Terms.

Plan Durations

Each subscription plan has a fixed access duration that is determined by the plan itself. There is no separate selection for subscription period. The LITE plan provides three months of access. The PLUS plan provides six months of access. The PRO plan provides twelve months of access. All subscription fees are charged upfront for the full plan duration prior to access being granted. There are no monthly subscription plans.

First Time LITE Plan Offer

Clients subscribing to the LITE plan for the very first time will receive one additional month of access at no charge, resulting in four months of total access for the price of three months.

This offer applies only when it is the Client's very first subscription on the RemKliQ platform and the LITE plan is selected. This offer does not apply to subscription renewals, upgrades, downgrades, or any subsequent subscription, regardless of plan selected.

Insight Reporting Add-on for LITE Plan

Clients on the LITE plan may purchase the Insight Reporting feature as a standalone add-on at any point during an active LITE subscription. The add-on grants access to the Insight Reporting feature and remains valid until the end of the current LITE subscription period only. It does not carry over to a renewal or a new subscription period. The add-on is non-transferable and cannot be combined with an upgrade to a higher plan. Pricing for the Insight Reporting add-on is displayed on the platform's plan details page at the time of purchase. Add-on payments are subject to the same non-refundable payment policy as subscription fees, consistent with the Refund Policy published on the platform.

Payment Methods

Subscription payments may be made through the following methods.

Internet Payment Gateway: Clients may pay through the integrated payment gateway available within the platform. Payments are processed by an authorised third party Internet Payment Gateway provider operating under the regulatory framework of the Central Bank of Sri Lanka. The specific gateway provider in use at any time will be identified on the payment page within the platform. The Company reserves the right to change its payment gateway provider at any time, provided the replacement provider operates under the oversight of the Central Bank of Sri Lanka.

Bank Transfer: Clients may also pay by direct bank transfer using the bank details displayed on the platform's payment page during plan selection. Bank transfer payments are subject to manual verification by the Company. The Client must submit their transfer confirmation through the designated section within the platform for verification. Bank details are valid only as displayed on the official payment page within the platform. The Company accepts no responsibility for payments made to any bank details obtained from any other source. Any bank charges or currency conversion costs incurred by the Client are the sole responsibility of the Client.

Payment Verification and Reminder Activation

Following a successful payment, the Company will verify the legitimacy of the payment before activating the automated reminder functionality. For Internet Payment Gateway transactions, this process is automated. For bank transfer payments, verification is performed manually by the Company upon receipt of the transfer confirmation submitted through the platform. In both cases, full platform access (except for Insight Reporting functionality in the LITE plan) including the automated reminder functionality will be activated within twenty four hours of payment verification. The Company will endeavour to complete verification and activation as promptly as possible.

Non Refundable Payments

All subscription payments are non refundable except in the limited circumstances described in the Refund Policy published on the platform. The Client is strongly encouraged to make full use of the Trial Period to evaluate the platform before making any subscription payment.

Grace Period

Upon expiry of a paid subscription, the Client enters a Grace Period of three calendar days. During the Grace Period, the Client retains full access to all platform features they were entitled to under their expired subscription. If the Client renews or upgrades their subscription within the Grace Period, access continues uninterrupted. If no renewal is made before the Grace Period expires, the account will enter Unpaid Status from the fourth day following subscription expiry and access to all features will be suspended except for subscription management and payment functions. The Grace Period is provided as a courtesy and does not constitute an extension of the paid subscription.

8. Platform Access and Account Status

The Client's access to the platform is determined by the status of their account as follows:

• Active Trial: The Client has access to core platform features, excluding the automated reminders.
• Active Subscription: The Client has full access to all platform features, except for Reporting functionality in LITE plan, for the duration of the paid subscription period.
• Grace Period: Following subscription expiry, the Client retains full access to all paid platform features for a period of three calendar days to allow time for renewal. If no renewal is made within this period, the account enters Unpaid Status.
• Unpaid Status: Access to all platform features is suspended. The Client is restricted to subscription management and payment related functions within the platform until a valid subscription payment is made.
• Suspended Account: If an account is suspended by the Company due to a breach of these Terms, all access is immediately revoked without prior notice.

9. Permitted Use and Acceptable Use

The RemKliQ platform is provided exclusively for lawful business use. The Client agrees to use the platform solely for managing their own business quotations, invoices, and associated follow up communications with their own Customers. The Client shall not:

• Use the platform for any purpose that is unlawful under the laws of Sri Lanka.
• Attempt to gain unauthorised access to any other Client account or any restricted area of the platform.
• Upload or transmit any content that is fraudulent, harmful, defamatory, misleading, or otherwise unlawful.
• Use the platform to send unsolicited communications to individuals who have not consented to receive them.
• Attempt to reverse engineer, decompile, or extract the source code of the platform.
• Resell, sublicense, or commercially exploit the platform or its features without the prior written consent of the Company.
• Use the platform in any manner that damages, disables, or impairs its infrastructure, performance, or security.
• Misrepresent any information entered into the platform, including Customer contact details or invoice and quotation records.
• Impersonate any person or entity or falsely represent their authority to act on behalf of a business.

10. Automated Messaging and Reminder Services

The automated reminder feature sends messages to the Client's Customers on the Client's behalf. While the overall message content, structure, and wording is standardised and predetermined by the Company, certain elements within each message are dynamically populated from data entered by the Client into the platform, such as the customer name, invoice or quotation reference, and outstanding amount. Clients are not permitted to modify or edit the standard message content, format, or wording determined by the Company.

The Client is solely responsible for ensuring that all Customer contact details entered into the platform are accurate and that the relevant Customers have provided consent to receive such communications. The Company provides the messaging infrastructure as a technical service and accepts no responsibility for the content, accuracy, legal compliance, or business consequences of reminder messages sent on the Client's behalf.

If a Customer blocks, marks as spam, or otherwise takes action that causes the Company's reminder number or sender mask to be flagged or blacklisted on that Customer's device or network, the Company bears no responsibility for the non-delivery of any future reminders to that Customer. The Company does not monitor individual Customer-side blocking or blacklisting actions and is under no obligation to investigate, appeal, or take any action to restore deliverability to such a Customer. The Client accepts full responsibility for managing their Customer relationships and for any consequences arising from a Customer's decision to block or reject reminder communications.

Reminder messages are currently delivered via SMS. The Company reserves the right to add, modify, or replace delivery channels at any time and will notify Clients of any such changes through the platform or by email.

The Company monitors the platform for unusual or anomalous messaging activity, including unusually high message volumes originating from a Client account. Where such activity is detected, the Company reserves the right to temporarily suspend the Client's automated messaging functionality pending investigation and clarification. The Company may permanently terminate platform access if confirmed abuse, misuse, or violation of these Terms is established. Such action may be taken without prior notice and without liability to the Company.

11. Messaging Centre

The platform includes a Messaging Centre through which Clients may communicate directly with the Company's support team. The Messaging Centre facilitates communication solely between the Client and the Company. It does not enable communication between Clients, between Staff Users of different accounts, or between a Client and their Customers.

The Company reserves the right to monitor communications within the Messaging Centre for quality, support, compliance, and security purposes. Messaging Centre history will be retained for the duration of the active subscription and for a further period following the account entering Unpaid Status, consistent with the data retention provisions described in Section 12 and in the Privacy Policy.

12. Client Data, Deletion, and Retention

Data Ownership

The Client retains ownership of all data and content they enter into the platform. By entering data into the platform, the Client grants the Company a limited, non exclusive licence to store and process that data solely to deliver the platform's services as described in these Terms.

Data Controller and Data Processor Responsibilities

The Client is the Data Controller of Customer Data entered into the platform. The Company acts solely as a Data Processor in relation to such data, processing it only on the Client's instructions and for the purposes described in these Terms and the Privacy Policy.

The Client is solely and entirely responsible for the lawful collection, accuracy, completeness, consent status, and authorised use of all Customer Data uploaded to the platform. The Company accepts no responsibility for the legality, accuracy, completeness, or consent status of Customer Data provided by the Client.

As Data Processor, the Company maintains appropriate technical and organisational security measures to protect Customer Data in accordance with applicable law, including the Personal Data Protection Act No. 9 of 2022 as amended by Act No. 22 of 2025 and the guidelines issued by the Data Protection Authority of Sri Lanka.

Data Export

Clients may download invoices individually from within the platform while their account is active. The Company does not provide bulk data export facilities unless expressly made available through the platform in the future. Clients are strongly encouraged to retain copies of any records they may require before their account enters Unpaid Status or before cancelling their subscription. Once data has been deleted, it cannot be recovered under any circumstances.

Inactivity and Data Deletion

The following operational data will be permanently and irreversibly deleted from the platform after six continuous months of Unpaid Status. All Staff User accounts created under the Client account will also be permanently closed and deleted at the same time:

• All quotation records
• All invoice records
• All scheduled and historical reminder records
• All Customer records entered by the Client
• Messaging Centre message history
• All other operational records associated with the Client account

Prior to deletion, the Company will send a notification to the Client's registered email address at the ninety day and one hundred and fifty day marks following the account entering Unpaid Status. Delivery failure, spam filtering, mailbox issues, abandoned email accounts, or any failure by the Client to monitor their registered email address shall not prevent the Company from proceeding with the scheduled deletion.

The following data will be retained beyond the six month deletion period for legitimate business, compliance, and legal purposes:

• Client full name, company name, city, phone number, and email address
• All payment records and financial transaction records, retained for a minimum period of seven years from the date of the transaction
• System logs relating to automated reminder messages delivered through the platform, retained for legal and compliance purposes
• Compliance records as required by applicable law

Reactivation

A Client whose account has entered Unpaid Status but whose six month deletion period has not yet elapsed may reactivate their account at any time by subscribing to a valid plan. Full access to existing operational records will be restored immediately upon subscription activation.

A Client who returns after the six month deletion period has elapsed will retain their existing login credentials and account profile. However, all previously deleted operational records are permanently gone and cannot be recovered. The Client will access a completely fresh platform environment with no prior records. The Company accepts no responsibility for any data loss resulting from a Client's failure to reactivate within the six month window.

13. Staff User Responsibilities

The Client is responsible for all actions taken by Staff Users under the Client's account. The Client must ensure that Staff Users are made aware of and comply with these Terms. The Client is responsible for revoking Staff User access when it is no longer required. The Company accepts no liability for any unauthorised, negligent, or unlawful actions taken by Staff Users acting under the Client's account.

14. Intellectual Property

All intellectual property rights in the RemKliQ platform, including its software, design, interface, features, branding, logos, trade names, and underlying technology, are owned exclusively by UltiViz Labs (Pvt) Ltd. No intellectual property rights are transferred to the Client under these Terms or by virtue of using the platform.

RemKliQ is a proprietary brand operated by UltiViz Labs (Pvt) Ltd. All rights in the RemKliQ name, mark, and brand identity are owned by the Company and may not be used, reproduced, or represented by any third party without the express prior written consent of the Company. The Company reserves all legal rights and remedies available under applicable intellectual property, unfair competition, and commercial laws of Sri Lanka against any unauthorised use of its brand, name, platform, or associated materials.

The Client is granted a limited, non exclusive, non transferable licence to access and use the platform solely for the duration of an active Trial Period, active Grace Period or paid subscription and strictly for the purposes described in these Terms. This licence terminates automatically upon account cancellation, termination, or expiry.

The Company is responsible only for services delivered through its official domains, namely remkliq.com and app.remkliq.com, and through its authorised communication channels. Users are solely responsible for ensuring they access the platform only through these official domains. The Company accepts no responsibility for any loss, damage, or harm arising from a user accessing a fraudulent, imitation, cloned, or unauthorised website or application that resembles or purports to be the RemKliQ platform. Users who are unsure whether they are on the official platform should verify the domain in their browser before proceeding.

15. Platform Availability

The Company will use commercially reasonable efforts to maintain the availability and performance of the RemKliQ platform. However, uninterrupted or error free access cannot be guaranteed. The platform may experience temporary unavailability due to scheduled maintenance, emergency maintenance, infrastructure upgrades, or circumstances beyond the Company's reasonable control.

The Company will endeavour to provide reasonable advance notice of scheduled maintenance where possible. No compensation or refund will be issued for temporary unavailability, except where a complete and extended platform outage qualifies under the exceptional circumstances described in the Refund Policy.

RemKliQ is a business productivity and automation platform. It does not provide legal, accounting, tax, auditing, debt collection, financial advisory, or regulatory compliance services. The Client remains solely responsible for all business decisions, financial records, legal obligations, and communications arising from or related to use of the platform.

16. Third Party Service Dependencies

The platform relies on independent third party service providers for certain functions, including but not limited to cloud infrastructure and database hosting, SMS delivery services, email delivery services, payment processing, and other technical services. The Company remains responsible for providing the RemKliQ platform but shall not be liable for interruptions, delays, data loss, failures, or any other harm caused by independent third party service providers acting beyond the Company's reasonable control.

The cookies, website analytics, and platform diagnostics and analytics technologies employed on the website and platform, together with the third party providers of such technologies and the basis on which they operate, are set out in Section 17 of the Privacy Policy.

17. Automation and Platform Disclaimer

Automated reminders, notifications, scheduling decisions, and platform generated communications are produced entirely based on information entered into the platform by the Client. The Company does not independently verify the accuracy, completeness, validity, or appropriateness of such information. The Company shall not be responsible for any business, financial, contractual, legal, or reputational consequences arising from Client provided data or from automated actions taken by the platform based on that data.

18. Limitation of Liability

To the fullest extent permitted by the laws of Sri Lanka, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages of any kind arising from or related to the use of or inability to use the platform, including but not limited to loss of revenue, loss of data, loss of business opportunity, or reputational harm, even if the Company has been advised of the possibility of such damages.

The Company's total liability to the Client for any direct damages arising from any single event or series of related events shall not exceed the total subscription fees paid by the Client in the three months immediately preceding the event giving rise to the claim.

Without limiting the above, the Company is specifically not liable for:

• Errors or inaccuracies in data entered by the Client or Staff Users
• Failure of automated reminders to achieve any desired business outcome
• Customer responses, disputes, or legal claims arising from reminder messages
• Loss caused by temporary or extended platform unavailability
• Failures or interruptions caused by third party service providers
• Actions taken by Staff Users under the Client's account
• Any loss or harm resulting from the Client or any user accessing a fraudulent or imitation website purporting to be the RemKliQ platform
• Data loss resulting from the Client's failure to reactivate their account within the data retention period

19. Indemnification

The Client agrees to indemnify and hold harmless UltiViz Labs (Pvt) Ltd and its directors from and against any and all claims, losses, liabilities, costs, or expenses (including legal fees) arising from:

• The Client's use of the platform in violation of these Terms
• Inaccurate, unlawful, or improperly collected data entered into the platform by the Client
• Automated reminder messages sent through the platform on the Client's behalf
• Any act or omission of a Staff User acting under the Client's account
• Any third party claim arising from the Client's business activities conducted through or facilitated by the platform

20. Force Majeure

The Company shall not be liable for any delay, interruption, or failure in the performance of its obligations under these Terms where such delay, interruption, or failure is caused by circumstances beyond its reasonable control, including but not limited to: national or island wide power failures, internet or telecommunications infrastructure failures or outages, government actions or restrictions, civil unrest, strikes or labour disputes, floods, natural disasters, pandemics or public health emergencies, cyber attacks or security breaches affecting third party infrastructure, or failures of third party cloud or hosting providers.

In the event of a force majeure event affecting the platform, the Company will take all reasonable steps to restore normal service as quickly as practicable and will communicate with affected Clients through available channels.

21. Account Suspension and Termination

The Company may suspend or terminate a Client account, with or without prior notice, in any of the following circumstances:

• Non payment, delayed payment, or fraudulent payment
• Material breach of any provision of these Terms
• Abuse, misuse, or exploitation of the platform or its messaging functionality
• Conduct that is harmful to the platform, other Clients, or third parties
• Where the Company reasonably believes continued operation of the account creates legal, regulatory, or reputational risk for the Company

A Client may cancel their subscription at any time by submitting a written request to the Company using the contact details provided in Section 31, or through any cancellation function available within the platform. Cancellation requests must be submitted in writing. Verbal requests will not be accepted. Upon confirmed cancellation, the Client retains full access to paid platform features for the remainder of the current subscription period. No refund is issued for the unused portion of any subscription, consistent with the Refund Policy.

22. Post Termination and Re-engagement

Following account termination or the account entering Unpaid Status, the data deletion and retention provisions described in Section 12 and the Privacy Policy apply.

Where a Client's account enters Unpaid Status without a confirmed cancellation request, the Company may contact the Client through available communication channels, which may include phone calls, email, SMS, or in person meetings, to assist with account renewal, address technical or commercial concerns, or offer support. Such outreach is conducted as a client retention service and will cease upon the Client's confirmed decision not to continue with the platform.

Following confirmed termination or cancellation, no further promotional or commercial communications will be sent to the Client beyond those required for legal, compliance, or account administration purposes.

23. Survival

The following provisions survive the termination or expiry of these Terms and continue in full force and effect regardless of the reason for termination:

• Section 12 (Client Data, Deletion, and Retention)
• Section 14 (Intellectual Property)
• Section 18 (Limitation of Liability)
• Section 19 (Indemnification)
• Section 22 (Post Termination and Re-engagement)
• Section 27 (Governing Law and Dispute Resolution)
• Any other provision which by its nature or express terms is intended to survive termination

Confidentiality obligations and data protection obligations arising from these Terms also survive termination.

24. Platform Modifications and Feature Changes

The Company reserves the right, at any time, to add new features or capabilities to the platform, modify or replace existing features, remove features that are no longer commercially or technically viable, and adjust the platform's interface, workflows, or design.

Where changes materially affect the core service, the Company will endeavour to provide reasonable advance notice to affected Clients. The Client's continued use of the platform following any modification constitutes acceptance of the revised platform. The Company's commitment is to maintain the core functionality of automated reminders and invoice management as the foundation of the platform throughout all changes.

25. Tax

All subscription fees are currently charged inclusive of all applicable taxes unless otherwise stated on the platform. UltiViz Labs (Pvt) Ltd is not currently registered for Value Added Tax. The Company reserves the right to revise its subscription fees, add-on pricing, and any other charges at any time and for any reason, including but not limited to commercial, operational, or tax-related considerations. Such pricing changes are not limited to circumstances arising from tax registration or regulatory changes and may be made at the Company's discretion. Any applicable taxes levied by law at the time of payment are the responsibility of the Client.

26. Amendments to These Terms

The Company reserves the right to amend these Terms, the Privacy Policy, and the Refund Policy at any time. When any of these documents is amended, the updated version will be published on remkliq.com and within the platform, accompanied by an updated version number and effective date. Upon the Client's next login to the platform following any such amendment, the Client will be required to actively confirm their acceptance of the updated document before accessing any platform features. A clear acceptance prompt will be displayed showing the updated document version and the nature of the changes. If the Client confirms acceptance by selecting the affirmative option, access will be restored and the new version acceptance will be recorded in the Company's administrative system, replacing the previous acceptance record for that document. If the Client declines, they will be logged out of the platform immediately. This acceptance prompt will appear on every subsequent login until the Client confirms acceptance. Access to the platform will remain restricted until acceptance of the current version of all applicable documents is confirmed.

27. Territorial Scope and International Use

RemKliQ is currently designed and operated for businesses based in Sri Lanka. All pricing, payment methods, legal references, and compliance obligations within these Terms are based on Sri Lankan law and business practice.

The Company reserves the right to offer its services to clients in other countries in the future. Where the platform is made available to international users, additional or modified terms may apply to reflect the legal and regulatory requirements of the relevant jurisdiction. International users accessing the platform prior to the publication of jurisdiction specific terms do so on the basis of these Terms and acknowledge that Sri Lankan law and jurisdiction govern their use of the platform.

28. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka, including the Electronic Transactions Act No. 19 of 2006, the Computer Crimes Act No. 24 of 2007, and the Personal Data Protection Act No. 9 of 2022 as amended by the Personal Data Protection (Amendment) Act No. 22 of 2025.

Any dispute arising from or related to these Terms shall first be referred to good faith negotiation between the parties for a period of thirty days from the date of written notification of the dispute. If the dispute cannot be resolved through negotiation within that period, it shall be referred to binding arbitration in Colombo under the Arbitration Act No. 11 of 1995. The decision of the arbitrator shall be final and binding on both parties. The courts of Sri Lanka retain jurisdiction for the enforcement of any arbitral award and for any matter requiring urgent interim relief.

29. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable under the laws of Sri Lanka, that provision shall be deemed severable and shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

30. Entire Agreement

These Terms and Conditions, together with the Privacy Policy (v1.0) and Refund Policy (v1.0) published on the platform, constitute the entire agreement between the Company and the Client in relation to the use of the RemKliQ platform and supersede all prior discussions, representations, warranties, or agreements between the parties.

31. Contact

Company: UltiViz Labs (Pvt) Ltd
Registration Number: PV00362722
Brand: RemKliQ
Platform: app.remkliq.com
Website: remkliq.com
Email: connect@remkliq.com
Phone: +94 71 880 8666
Address: No. 46/5A, Asiri Mawatha, Kalubowila, Dehiwala 10350, Sri Lanka