Refund Policy

1. Overview

This Refund Policy governs all subscription payments made through the RemKliQ platform, operated by UltiViz Labs (Pvt) Ltd (the Company). RemKliQ is offered exclusively on a business to business (B2B) basis to registered business entities. This Policy applies to commercial clients and is not subject to consumer protection provisions applicable to individual consumers under the Consumer Affairs Authority Act No. 9 of 2003.

By completing a subscription payment through the platform, you confirm that you have read, understood, and agreed to this Policy in full. This Policy should be read together with the Terms and Conditions and Privacy Policy published on the platform.

RemKliQ provides every new Client with a five day Trial Period at no cost before any payment is required. This Trial Period is specifically designed to allow the Client to evaluate the platform fully (except for automated reminders) before committing to a paid subscription. Except as expressly stated in Section 7 of this Policy, or where otherwise required by applicable law, all subscription payments are non refundable.

2. Document Information and Version Control

The version of this Refund Policy accepted by a Client at the time of account creation or password activation is recorded in the Company's system. This version supersedes all prior versions of this Policy.

3. The Trial Period

Every new Client account is granted a five day Trial Period upon account activation at no cost. During this period, the Client can access and evaluate the platform's core features to determine whether RemKliQ is suitable for their business. The automated reminder is disabled during the Trial Period and is only activated upon a valid subscription payment and confirmation by the Company.

The Trial Period is specifically designed to allow the Client to make a fully informed decision before committing to a paid subscription. The Company strongly encourages all Clients to make full use of this Trial Period before making any payment.

If the Client does not make a subscription payment before the Trial Period ends, the account will enter Unpaid Status from the sixth day. Access to all platform features will be restricted to subscription management and payment related functions only. No data entered during the Trial Period is lost. Full access is immediately restored upon confirmed subscription payment.

The Trial Period is a one time offer per registered account. It is not renewable and cannot be transferred.

4. Subscription Plans and Durations

RemKliQ offers three subscription plans, each with a fixed subscription period. The LITE plan provides three months of access. The PLUS plan provides six months of access. The PRO plan provides twelve months of access. There are no monthly subscription plans and there is no separate selection of duration when choosing a plan. The period of access is fixed to the plan selected.

All subscription fees are charged upfront for the full period of the selected plan. Full access to all platform features (depending on the selected plan), including the automated reminder functionality, is granted within twenty four hours of confirmed payment. The subscription period begins from the date of confirmed payment, regardless of whether the Client activates the subscription during or after the Trial Period.

All prices are in Sri Lankan Rupees (LKR) unless otherwise stated on the platform.

5. First Time LITE Plan Offer

Clients subscribing to the LITE plan for the very first time will receive one additional month of access at no charge, resulting in four months of total access for the price of three months.

This offer is strictly conditional on all of the following: it is the Client's very first subscription on the RemKliQ platform and the LITE plan is selected. This offer does not apply to renewals, upgrades, or any subsequent subscription regardless of plan.

This promotional offer has no monetary value and does not affect the non refundable nature of the subscription fee paid. The additional month is a courtesy extension of access and cannot be exchanged, transferred, or refunded.

6. Payment Methods

Internet Payment Gateway

Clients may pay through the integrated payment gateway available within the platform. Payments are processed by an authorised third party Internet Payment Gateway provider operating under the regulatory framework of the Central Bank of Sri Lanka. The specific provider in use at any given time will be identified on the payment page within the platform. The Company reserves the right to change its payment gateway provider without prior notice, provided the replacement provider operates under the oversight of the Central Bank of Sri Lanka.

For Internet Payment Gateway transactions, verification is automated. Full platform access depending on the plan is activated within twenty four hours of confirmed payment.

Bank Transfer

Clients may also pay by direct bank transfer using the bank details displayed on the platform's payment page during plan selection. Bank transfer payments are subject to manual verification by the Company.

The following conditions apply to all bank transfer payments:

• The Client must submit their bank transfer confirmation through the designated section within the platform for verification.
• Bank details are valid only as displayed on the official payment page within the platform. The Company accepts no responsibility for payments made to bank details obtained from any other source.
• Once the Company has verified the transfer and confirmed receipt of funds in its bank account, platform access will be activated. Verification and activation will be completed as promptly as practicable and in all normal circumstances within twenty four hours of confirmation.
• Any bank charges, transfer fees, or currency conversion costs incurred by the Client are the sole responsibility of the Client and are not deducted from the subscription amount.
• The subscription period begins from the date of confirmed activation, not from the date the transfer was initiated by the Client.

The Company is not liable for delays in activation caused by delayed bank processing, incorrect transfer details submitted by the Client, transfers made outside business hours, or any other circumstance outside the Company's reasonable control.

7. Non Refundable Policy

Except as expressly stated in Section 8 of this Policy or where otherwise required by applicable law, all subscription payments made through the RemKliQ platform are final and non refundable.

The following situations do not qualify for a refund under any circumstance:

• The Client decides to stop using the platform before the end of a paid subscription period
• The Client is dissatisfied with the platform after use, without grounds attributable to a technical or service failure by the Company
• The Client's account is suspended or terminated due to a breach of the Terms and Conditions
• A change in the Client's business circumstances, including business closure, staff changes, or changes in operational needs
• The Client does not use the platform during the subscription period
• The Client wishes to upgrade, downgrade, or change their subscription plan during an active subscription period
• The Client cancels their subscription before the end of the paid period

Payments made for the Insight Reporting add-on are also final and non-refundable. The Insight Reporting add-on is available as a standalone purchase for LITE plan subscribers only and is valid until the end of the current subscription period.

The rationale for this policy is straightforward. Every Client receives a five day Trial Period at no cost before any payment is required. This Trial Period gives Clients a full opportunity to assess the platform before making a financial commitment. The decision to pay is therefore an informed one.

8. Exceptional Circumstances

The Company may, at its sole discretion, consider a refund or service credit strictly in the following exceptional circumstances:

8.1 Complete Platform Outage

A verified and complete platform outage caused entirely by the Company that renders the platform fully inaccessible for an extended and unreasonable period, provided the Company has been formally notified and has been unable to resolve the issue within a reasonable timeframe.

8.2 Duplicate or Erroneous Charge

A duplicate payment or erroneous charge resulting from a technical error by the Company or its payment gateway provider, confirmed by the Company's records.

8.3 Activation Failure Following Confirmed Payment

Failure by the Company to activate the Client's account within a reasonable timeframe following a confirmed and successful payment, where the failure is attributable solely to the Company and is not a result of the Client's failure to submit required documents or information.

In any of the above exceptional circumstances, the Client must notify the Company in writing using the contact details provided in Section 12 within seven days of the occurrence. The Company will review the matter and, where a refund or service credit is found appropriate, will process it within fourteen working days of a final decision. Any refund will be made via the original payment method where practicable, or by bank transfer where otherwise agreed. The Company's decision in relation to any refund request is final.

No refund or service credit will be considered for any circumstances other than the three categories listed above.

9. Subscription Cancellation

A Client may cancel their subscription at any time by submitting a written request to the Company using the contact details provided in Section 12, or through any cancellation function available within the platform. Cancellation requests must be submitted in writing. Verbal requests will not be accepted.

Upon confirmed cancellation, the Client retains full access to all paid platform features for the remainder of the subscription period already paid for. Access will cease automatically at the end of that period. No refund is issued for any unused portion of the subscription.

To illustrate: if a Client subscribes to a six month plan and requests cancellation at the end of the first month, they retain full platform access for the remaining five months. No refund is issued for those five months because the service remains fully available and operational throughout the paid period.

The Company will acknowledge receipt of a written cancellation request within two business days.

10. Payment Disputes and Gateway Issues

All Internet Payment Gateway transactions are processed through an authorised third party provider operating under the Central Bank of Sri Lanka's regulatory framework. In the event of a disputed transaction, erroneous charge, or payment processing failure, the Client may contact the Company at connect@remkliq.com. The Company will investigate and respond within a reasonable period.

The Company is not liable for losses, delays, or errors caused by the Client's bank, card provider, or the payment gateway provider's systems, provided the Company has acted in good faith and in accordance with its obligations. Clients who believe a payment has been incorrectly processed should contact both the Company and their payment provider promptly.

11. Tax

All subscription fees are currently charged inclusive of all applicable taxes unless otherwise stated on the platform. UltiViz Labs (Pvt) Ltd is not currently registered for Value Added Tax. The Company reserves the right to revise its pricing at any time and for any reason, including but not limited to future VAT registration, changes in applicable taxes, changes in operational costs, or adjustments at the Company's discretion. Any applicable taxes required by law at the time of payment are the responsibility of the Client.

12. Amendments to This Policy

The Company reserves the right to amend this Refund Policy at any time. When this Policy is amended, the updated version will be published on remkliq.com and within the platform, accompanied by an updated version number and effective date. Clients will be required to actively confirm their acceptance of the updated Policy through the in-platform consent mechanism described in the Terms and Conditions. Access to the platform will remain restricted until acceptance is confirmed. Amendments do not apply retrospectively to subscription payments already made at the time of the change.

13. Governing Law

This Refund Policy is governed by the laws of the Democratic Socialist Republic of Sri Lanka. Any dispute in relation to this Policy shall be subject to the dispute resolution process described in the Terms and Conditions published on the platform.

14. Contact Us

Company: UltiViz Labs (Pvt) Ltd
Registration Number: PV00362722
Brand: RemKliQ
Platform: app.remkliq.com
Website: remkliq.com
Email: connect@remkliq.com
Phone: +94 71 880 8666
Address: No. 46/5A, Asiri Mawatha, Kalubowila, Dehiwala 10350, Sri Lanka